ad99 Responsible Gaming — Your Safety is Our Priority
Gaming is for fun — not for stress. ad99 gives you all the tools to set limits, take breaks, and get support when you need it.
Why Does Responsible Gaming Matter?
Online casino and betting is a leisure activity — just like watching a film or enjoying a cricket match. But like any form of entertainment, moderation and awareness are essential. ad99 believes a happy and safe player is one who plays with full awareness of their budget, time, and state of mind.
Whatever game you choose on our platform — slots, live casino, or cricket betting — we want you to stay in control at all times. On this page we explain how you can use ad99's tools to keep your gaming experience safe and enjoyable.
Our platform is for people aged 21 and above only. We firmly believe that responsible gaming is a right — and it is our responsibility to uphold that right.
Protection Tools in Your Hands
Set Deposit Limits
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately. Lowering a limit is instant; a cooling-off period applies before a limit can be raised.
Session Time-Out
Use the automatic log-out feature after a set period of time. Long, uninterrupted sessions cause mental fatigue — keeping to a time limit and taking breaks makes the experience more enjoyable.
Self-Exclusion
If you feel you need a break, you can exclude yourself from the platform for a set period — from one week to six months or more. Logging in will not be possible during that time.
Review Gaming History
You can view a complete record of all your bets, wins and losses, and deposits and withdrawals from your account panel. Analyse your own patterns and make adjustments as needed.
Real-Time Alerts
When you are approaching a set limit, ad99 will notify you. These alerts keep you aware and give you the chance to act before overspending.
24/7 Support Team
Contact us at any time via live chat or email. Our support team is always ready to help in both Bengali and English.
Steps to Set Limits
Log In to Your Account
Log in to your account from the ad99 Login page and go to your profile settings.
Responsible Gaming Menu
Find the "Responsible Gaming" option in the settings menu and open it.
Choose Your Preferred Limits
Select whichever you need — deposit limit, session time, time-out, or self-exclusion.
Confirm
Once you confirm a limit it takes effect immediately. If you have any issues, contact support.
Warning Signs of a Problem
Gaming addiction develops gradually and is often difficult to recognise in yourself. If you notice the following signs in yourself or someone you know, it is important to take action right away.
You are spending beyond your budget and placing more bets to try to recover losses.
You have tried to stop gaming but keep coming back.
You are hiding your gaming from family or friends or being dishonest about it.
You are neglecting work, studies, or family responsibilities because of gaming.
You feel anxious, irritable, or restless when you cannot game.
Do Not Chase Lost Money
Trying to quickly recover lost money with the thought "I'll win this time" is one of the biggest signs of a gaming problem. Each game's outcome is independent — a previous result does not influence the next one.
Do Not Play With Borrowed Money
Gaming with money borrowed from friends, family, or financial institutions is a sign of a serious problem. Only play with money you can afford to lose without financial hardship.
Do Not Play When Stressed or Upset
Using gaming to escape emotional distress or loneliness greatly increases the risk of addiction. Avoid gaming during difficult times and talk to someone you trust.
ad99's Safe Gaming Policy
ad99 ensures SSL encryption and fair play as a safe and reliable platform. But alongside technical security, we give equal importance to mental and financial wellbeing.
Our core principle is: Gaming is always for entertainment, not as a source of income. It is not possible to profit from casino games consistently over the long term — this is a reality we present honestly to our players.
We never market to minors and we reserve the right to temporarily suspend an account if suspicious gaming behaviour is detected. This is not a punishment — it is for your protection.
Build a few simple habits to keep your gaming healthy:
- Set a fixed budget before you play and stick to that limit.
- Set a time limit — decide in advance how long you will play.
- Take regular breaks; avoid long sessions.
- See gaming as one option alongside other entertainment, not your only form of entertainment.
- Talk openly with family and friends about your gaming habits.
- Prioritise enjoyment over winning — if you take a loss, take a break rather than feeling disheartened.
If you feel the situation is getting out of control, do not delay — contact our support team. We do not judge — we help.
Need Help? We're Here
Do not hesitate to talk about gaming problems. ad99's support team is by your side 7 days a week, 24 hours a day.
ad99 Help Centre
Live Chat
Click the live chat button at the bottom right corner of any page — get an instant response in Bengali.
Email Support
[email protected] — describe your issue in detail and we will resolve it with the highest priority.
Confidentiality Guaranteed
Your issue and information will be kept completely private. Speak with confidence.
Language
Support is available in both Bengali and English.
For professional support, you may also consult a psychiatrist or counsellor. Addiction is treatable — seeking help is an act of courage.
Play Responsibly,
Enjoy With Joy
Enter ad99's safe gaming environment — on your terms, at your pace.