Your Privacy Is Our Responsibility
This policy describes in detail how your personal information is collected, stored, and protected on the ad99 platform.
This Privacy Policy ("Policy") applies to all users of the ad99 platform. In this Policy we explain what information we collect when you visit our website, create an account, or use our services, why we collect it, and how we use and protect it. Please read this Policy carefully; by using our services you are considered to have accepted the terms of this Policy.
1 What Information We Collect
ad99 collects two types of information from users to operate its services — information provided directly by you and information collected automatically.
1.1 Information You Provide Directly
When you register an account on ad99, log in, or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (where identity verification is required)
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Residential address
- Any information provided when contacting our support team
1.2 Automatically Collected Information
When you browse our site, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time of access, pages viewed, and session duration
- Browsing behaviour data collected through cookies and similar tracking technologies
- Referral source (how you arrived at our site)
2 Purpose of Data Use
ad99 uses collected information only for lawful and legitimate purposes. We use your information for the following:
2.1 Account Management and Service Delivery
2.2 Legal Compliance
2.3 Service Improvement and Communication
3 Data Storage and Security
ad99 uses industry-standard technologies and processes to keep your personal information secure.
3.1 Encryption and Technical Safeguards
Our platform uses SSL (Secure Sockets Layer) encryption technology, which protects all data transmitted between you and our servers. Payment transaction data is specially encrypted and is not disclosed to any unauthorised party.
3.2 Access Controls
Only staff members who require access to your data in order to deliver services are granted it. Every instance of access is strictly logged and monitored.
3.3 Data Retention Period
Your data is retained only for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, certain specific data may need to be retained for a defined period due to legal requirements.
3.4 Response to Data Breaches
If there is any indication of a data security breach, we will notify affected users as quickly as possible and take the necessary remedial measures.
4 Sharing Data with Third Parties
ad99 does not sell your personal information to third parties. However, data may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Only the necessary information is shared with our trusted partners for services such as payment processing (bKash, Nagad, Rocket, and bank transfers), technical support, and fraud prevention. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be legally required to provide necessary information in response to a court order, government directive, or a lawful request from a law enforcement authority.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user data may be transferred. In such cases users will be notified in advance and their data will remain protected under this Policy.
4.4 With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent before sharing your data.
5 Cookies and Tracking Technologies
ad99 uses cookies to operate the website properly and to improve the user experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used for tasks such as maintaining login sessions, security checks, and remembering your language preference. Disabling these cookies may cause some parts of the site to stop working correctly.
5.2 Analytics Cookies
These cookies collect anonymous data about how the site is used, which helps us improve platform performance and content. This data does not identify any individual.
5.3 Cookie Controls
You can disable or limit cookies at any time through your browser settings. Please note that disabling essential cookies may cause some ad99 services to stop working correctly.
6 Your Rights
As an ad99 user, you may exercise the following rights regarding your personal information:
- Right to Access: You may request at any time to know what information we hold about you and how we are using it.
- Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your data be deleted, though this may not be fully possible where legal obligations exist.
- Right to Object to Processing: You may object at any time to your data being used for marketing purposes.
- Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact our support team. We will generally respond to your request within a reasonable time.
7 Protection of Minors' Data
ad99 is intended for users aged 21 and above only ("21+ only"). We do not knowingly collect or store information from any minor. An age verification process is followed at the time of account registration.
If we become aware that a minor's information has been stored in our database for any reason, we will immediately delete that information and close the associated account. If you suspect that someone you know who is a minor is using our platform, please inform our support team.
8 International Data Transfers
Due to the requirements of our technology infrastructure, your data may be processed or stored on servers outside Bangladesh. In such cases we ensure that the relevant country or service provider maintains adequate data protection standards.
For international data transfers, we put in place the necessary contractual safeguards to ensure the security of your data.
9 Policy Changes
ad99 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform.
If you continue to use our services after an updated Policy is published, you are considered to have accepted the new Policy. We therefore recommend that you review this page regularly.
Contact Us
Our support team is available 24 hours a day, 7 days a week for any questions, requests, or concerns related to the Privacy Policy.
Privacy and Data Protection Support
Contact our support team to exercise your data rights, request data corrections, or raise any privacy-related concerns. We provide support in both Bengali and English.
Support channels: 24/7 live chat and email.
Email: [email protected]